Our Commitment to Customer Satisfaction
At Kayla Treks, we take pride in offering quality travel-related products and services. If for any reason you are not completely satisfied with your purchase, we offer a clear and straightforward return and refund process.

Eligibility for Returns
You may return an item within 7 days of receiving your order if it meets the following conditions:

  • The item is unused, in its original packaging, and in the same condition as when you received it

  • All original labels, accessories, and documentation are included

  • The product is not damaged or altered in any way

  • Proof of purchase (such as your order confirmation or invoice) is provided

Please note: Items that are damaged due to misuse, wear and tear, or mishandling are not eligible for return.

How to Initiate a Return
To begin the return process, please contact our customer support team at [email protected]. Include your name, order details, and reason for return. Our team will respond with further instructions and help guide you through the return process.

Return Shipping
Customers are responsible for the cost of return shipping unless the item received was incorrect, damaged, or defective. We recommend using a trackable shipping service to ensure the safe return of the item.

Inspection and Approval
Once your returned item is received, our team will inspect it to verify eligibility. If approved, we will notify you and begin the refund process. If the return is rejected, the item will be sent back to you with a notification explaining the reason.

Refunds
Approved refunds are processed in cash only, matching our Cash on Delivery (COD) policy. Our support team will arrange a convenient method for cash refund delivery or collection based on your location and availability.

Exchanges
We do not offer direct product exchanges at this time. If you would like a different item, please initiate a return for the original product and place a new order separately.

Non-Returnable Items
Certain types of items may not be eligible for return due to hygiene, customization, or other restrictions. If a product is marked as non-returnable at the time of purchase, it cannot be accepted back.

Delayed or Missing Refunds
If your refund has been approved but not yet received, please contact us at [email protected]. We will follow up immediately to ensure resolution.

Policy Updates
This Returns and Refunds Policy may be updated from time to time. We recommend checking this page periodically for the latest version.